Highgear-crm for Hospitality & Food

Transform guest relationships into lasting loyalty while streamlining reservations, promotions, and reputation management.

The Problem

Hotels, restaurants, and event venues often rely on multiple disconnected tools for reservations, payments, promotions, and reviews. This creates:

Double bookings, scheduling errors, and lost revenue

Limited visibility into guest preferences and behaviors.

Missed opportunities for repeat visits and loyalty building.

Reputational risk from unmonitored or unmanaged online reviews.

Extra staff hours spent manually syncing POS and booking software.

The Solution

Our all-in-one CRM eliminates fragmented systems by bringing reservations, payments, guest engagement, and reputation management under one roof. With automation and integrations, hospitality businesses can focus less on admin work and more on delivering world-class experiences that keep guests returning.

CRM Features for Hospitality Needs

  • Calendar Scheduling

    • Direct online booking funnels with automated confirmations.

    • Group/event booking systems with availability sync.

  • Reputation Management

    • Monitor Google, Yelp, TripAdvisor reviews in one dashboard.

    • Auto-request feedback post-visit to build stronger ratings.

  • Landing Pages & Funnels

    • Holiday menus, seasonal offers, event packages with built-in lead capture.

    • Upsell add-ons during booking (bottle service, spa packages, private dining).

  • Email & SMS Marketing

    • Automated loyalty program campaigns.

    • VIP guest messaging (birthdays, anniversaries, exclusive events).

  • Payment Processing

    • Secure online deposits for reservations and packages.

    • Branded digital invoices and receipts.

  • Integrations

    • POS and booking software sync to eliminate manual errors.

    • Data centralization for 360° guest profiles.

Example Cases

  • Hotels

    • Automate confirmations for room bookings

    • VIP guest reminders for spa/golf/dining add-ons

    • loyalty program campaigns for repeat stays

  • Restaurants

    • Manage holiday and special event menus with funnels

    • Collect online deposits for large party bookings

    • Reputation campaigns to boost Yelp and Google ratings

  • Event Venues

    • Reservation funnels for weddings, conferences, and private events

    • Automated payment schedules and invoicing

    • SMS updates to coordinate guest counts and event logistics

The Impact

By uniting bookings, payments, guest engagement, and reputation into one CRM, hospitality businesses can:

  • Increase bookings with seamless online reservations.

  • Boost guest loyalty through personalized marketing and VIP programs.

  • Improve efficiency by syncing POS, booking, and CRM data.

  • Enhance reputation with proactive review management.

  • Grow revenue with automated upsells and seasonal promotions.

Save Time and Money with Highear-CRM and Marketing Services

Many businesses are using disconnected tools and services to run their marketing. These costs add up over time. What if you had a platform that provided all of the functionality of these disparate tools in one place, with valuable metrics tracking all the way down to individual customers? You could save a lot of money.

Savings At a Glance

Base

Estimated savings:

$200–$750+ per month

Pro

Estimated savings:

$600–$1,500+ per month

Autopilot

Estimated savings:

$600–$1,500+ per month

Base

All-in-one toolkit for small business growth.

  • Mailchimp / Constant Contact – Email marketing ($20–$75/mo)

  • Podium / Birdeye – SMS, reviews, chat ($99–$399/mo)

  • Hootsuite / Buffer – Social scheduling ($19–$99/mo)

  • Calendly / Acuity – Appointment booking ($12–$30/mo)

  • Typeform / Jotform – Forms & surveys ($20–$70/mo)

  • HubSpot Starter / Zoho CRM – Basic CRM ($18–$50/mo)

  • Databox / Google Data Studio setup – Reporting dashboards ($20–$50/mo)

Pro

AI-powered growth & reputation management.

  • Podium / Birdeye Advanced – Reputation suites ($300–$600/mo)

  • Drift / Intercom / ManyChat – AI chatbots ($100–$500/mo)

  • Trustpilot widgets / Social proof tools ($50–$150/mo)

  • Zapier Premium / Make Pro – Workflow automation ($50–$100/mo)

  • HubSpot Professional tier – Advanced CRM add-ons ($200–$400/mo)

Autopilot

AI-powered growth & reputation management.

  • Podium / Birdeye Advanced – Reputation suites ($300–$600/mo)

  • Drift / Intercom / ManyChat – AI chatbots ($100–$500/mo)

  • Trustpilot widgets / Social proof tools ($50–$150/mo)

  • Zapier Premium / Make Pro – Workflow automation ($50–$100/mo)

  • HubSpot Professional tier – Advanced CRM add-ons ($200–$400/mo)

Highgear-CRM Pricing

Choose Your Plan

Base

$ 25/month

Client Managed

*Usage fees apply for texting, emails, calls, and workflow executions

  • Onboarding

  • Email Marketing

  • SMS Marketing

  • Missed Call Text Back

  • Facebook Messaging

  • Social Media Planner

  • Homepage Chat Widget

  • Call Tracking

  • Google My Business Manager

  • CRM

  • Forms

  • Websites & Marketing Funnels

  • Workflows

  • Customer Surveys

  • Reporting

  • Blogs

  • Email/SMS/Funnel Templates

  • 24-hour email support

No contracts - cancel anytime

Pro

$ 250/month

Client Managed

*Usage fees apply for texting, emails, calls, and workflow executions

  • Everything in Highgear-CRM Base.

  • Reputation Management - AI analyzes context to instantly generate tailored replies to customer reviews.

  • Review Spotlights - Let AI showcase 5-star reviews with unique social posts.

  • Premium Triggers - Slack, Google Sheets, Custom Webhooks.

  • Conversational AI - Let AI handle your communications in a natural way.

No contracts - cancel anytime

Autopilot

$ Custom

Highgear Managed

*Contract-Based Tool usage fees included.

  • The Highgear team delivers a custom marketing strategy unique to the needs of your rental agency.

  • Headache-free marketing: The Highgear team manages your whole marketing suite.

  • Monthly touchpoints and in-depth reporting.